Cancellation Verification Number

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Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 NürnbergTelefónica Germany GmbH & Co. OHG
Überseering 33
22297 Hamburg

Hi,

you have no landline phone at home ?  So if you have no friend with a landline connection wich you can use for the call  (is for free) you can sent a letter to

Telefonica GmbH

Überseering 33

22297 Hamburg

Also a Fax to 01805-880088 is possible. If you have no Fax at home but a pc or laptop take a look at the progamm PDF24, with this programm you can sent a fax from PC/Laptop for free.

Greetz

Hi,

Okay I need to write this letter to o2.

But I have a few questions:

1 What must I write/send in this letter?

2 What details must it contain to complete the cancellation?

2 Is it a problem if written in English?

3 How will I know my account has been terminated? As I no longer live at the same address and I see many o2 customers with the same problem.

Hi,

you read from this customer who hav problems because nobody write when all is ok 😉

1. + 2a.: That can be a formelss letter wich included youre name, adress, youre custemnumber and what you want. If you want to cancel the contract befor ending they also need a official document that you leave germany, if you want to cancel the contract by contract term is ending the letter is enough.

2b:  That´s maybe no problem. I know that they have a english support.

3. Write in your letter either your new adress where they can sent the notice that your contract is canceld or give them a mail-adress where they can sent. If you leave germany the mail-adress is the favored way, in my opinion they sent no letter outside of germany.

Greetz

P.S.: Execuse my bad english, but i am hopefully it is understandable and helpfull 😊☺️

Hi, I followed these instructions as requested but have recieved an email asking that I am still to be billed. I WANT TO CANCEL MY CONTRACT. How can I verify my cancellation? As I will not pay O2 for a service I have cancelled 2 months ago.

Hi seangorman,

I can not check anything because you are not registered with your mobile number.

But as a regular information: when you cancel your contract it still runs until the normal runtime end. After that it will be deactivated. Also cancellations have to reach the company 3 months before that runtime end, otherwise it gets automatically extended for 12 months.

Kind regards,

Jessica