Hi @abhinandan,



welcome to the o2 community!



Let me start by saying that the documents you sent in should be sufficient to terminate your contract due to you moving abroad.

When did you send in the letter with the documents?



The thing is that it takes several days not only for it to arrive at our postal address, but also until the cancellation of the contract is actually in our data system and in effect.



Please keep in mind that you will get at least one more bill after your contract has ended, so if your bank account will be closed this soon make sure to keep an eye on your Mein o2 account to check the bill, so that you can pay it by bank transfer.



Best regards,

Jan.

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Thank you so much @o2_Jan for your quick reply.



I have sent documents on 17-June-2019 after getting de-registration certificate from German authorities.



I just want to make sure document has received by O2 , because once I move to India my Germany address will be not valid.

And again to send documents will be more difficult.



Thanks,

Abhinandan

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Hi @abhinandan,



as of today, there has been no indication that your letter has arrived yet, just to be sure: did you send it to our customer service address in Nürnberg?



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



I will keep you updated as soon as there is any new information.



Best regards,

Jan.

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Thanks for reply.

Yes. I have sent documents to same address which you mentioned.

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Dear @abhinandan,



I can now confirm that your letter has arrived.

Since it's the weekend, there is no confirmation of your cancellation in our data system yet, but it should be implemented in the upcoming week.



Best reagrds,

Jan.

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Dear @abhinandan,



the cancellation of your contract has now been confirmed for 28th June 2019.

So the upcoming bill in July should be the last one you receive ("Abschlussrechnung"), please check your Mein o2 account for that latest bill.



As soon as you see it, you may also pay it by direct transfer from another account (since you mentioned that your regular German account may be closed soon and direct debit may not work anymore).

In that case, please make absolutely sure to include your customer number as the reason for transfer so that our finance department can assign the sum to your customer account.



Hope you have a good journey and it all works out fine!

Best regards,

Jan.

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