Hi, I am moving back to Sweden and want to cancel both by DSL contract and Mobile Contract. How do I do this? And what's the rules?
Best
Markus
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Dear markusohrn,
please use this Link for your mobile contract, there you'll find a letter with instructions what you can do, fill out the form and send to us, either by post or fax:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)
For your DSL contract please write a letter with your customer number, name and address and your will of contract cacellation because of moving to another country to this address:
Telefónica Germany GmbH & Co. OHG
Überseering 33
22297 Hamburg
Fax: 01805 88 00 88 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)
You have to pay three month further on, when you want to cancel the DSL contract before regular cancallation, also when you move abroad.
kind regards,
Andrea
please use this Link for your mobile contract, there you'll find a letter with instructions what you can do, fill out the form and send to us, either by post or fax:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)
For your DSL contract please write a letter with your customer number, name and address and your will of contract cacellation because of moving to another country to this address:
Telefónica Germany GmbH & Co. OHG
Überseering 33
22297 Hamburg
Fax: 01805 88 00 88 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)
You have to pay three month further on, when you want to cancel the DSL contract before regular cancallation, also when you move abroad.
kind regards,
Andrea
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