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Cancel my DSL and Mobile contract with O2

  • December 6, 2018
  • 1 Antwort
  • 90 Aufrufe
M
Besucher:in
Hi, I am moving back to Sweden and want to cancel both by DSL contract and Mobile Contract. How do I do this? And what's the rules?

Best
Markus

Lösung von o2_Andrea

Dear markusohrn,

please use this Link for your mobile contract, there you'll find a letter with instructions what you can do, fill out the form and send to us, either by post or fax:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)

For your DSL contract please write a letter with your customer number, name and address and your will of contract cacellation because of moving to another country to this address:
Telefónica Germany GmbH & Co. OHG
Überseering 33
22297 Hamburg
Fax: 01805 88 00 88 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)
You have to pay three month further on, when you want to cancel the DSL contract before regular cancallation, also when you move abroad.

kind regards,
Andrea

    1 Antwort

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • December 6, 2018
    Dear markusohrn,

    please use this Link for your mobile contract, there you'll find a letter with instructions what you can do, fill out the form and send to us, either by post or fax:
    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg
    Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)

    For your DSL contract please write a letter with your customer number, name and address and your will of contract cacellation because of moving to another country to this address:
    Telefónica Germany GmbH & Co. OHG
    Überseering 33
    22297 Hamburg
    Fax: 01805 88 00 88 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)
    You have to pay three month further on, when you want to cancel the DSL contract before regular cancallation, also when you move abroad.

    kind regards,
    Andrea
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