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Hi, I have taken O2 Blue Basic contract on 10/2015 for 2 years. I would like to cancel the contract but retain my number. Can you please let me know the possible ways?



To retain your mobile number you need a contract.



You can not own a number without any contract.



You can terminate your contract and switch to prepaid.



o2 will charge 29,95€ for the number portability.



Greetings,



Katja



Hi Katja,



      I would like to cancel my contract from October and would not like to extend it any more. Do I need to write any official letter or can you treat this message as reference to cancel the contract? Please let me know the possible ways. Thanks in advance...



If you have contraints or documents don't hesitate to contact me via@ XXXXX@gmail.com



BR,



Rama.



Edit by Frechnuss: Mailadresse anonymisiert



To cancel your contract you have to send a letter or a fax to o2:











o2 Handyvertrag kündigen: Tipps zur Kündigung ansehen 



To play it safe i would write the cancelation in german as well:



"Hiermit kündige ich meinen Mobilfunkvertrag mit der Rufnummer 0xxx-xxxxxx (mobile phone number) fristgerecht zum nächstmöglichen Zeitpunkt.



Bitte senden sie mir, auch gern per Mail, eine Kündigungsbestätigung."



Hi,



   I have requested cancellation through fax. Can you please confirm it?



Thanks & Regards,



Rama.



Hello rams.reddy777,



your cancellation os still in process.



Kind regards,



Jessica ☺️



Thanks Jessica.



      Please let me if I have to do anything more ( Dailing your customer care,...). 



Hello rams,



everything is good. Your cancellation is set!



The contract will be deactivated at the 17th of October 2017.



Kind regards,



Jessica



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