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Hello,

My cousin has a prepaid phone which is blocked for past two days. I managed to organize his online account, I have received sms from O2 with the temporary password, however I can't send the SMS to 56656 to reload the credit which is now 0. The phone is abroad, the credit has not been reloaded at least 5 months.

Thank you for your help.

Mateja
The card is blocked if the card has not been refilled for at least the last 6 months.

Therefore, it is not possible to send an SMS to the 56656.



The card can also be charged with a voucher code. Can you buy, for example, today at every gas station.
Thank you for your quick response. He is abroad and is 80 years old 🙂

I would need an online payment solution which I can do. Will the payment unblock the sim card or we need to do something else?
An online payment (Banküberweisung) will unblock the card in 3 - 5 days.
Hello there!



Please use this "Usage" for the transfer:

prefix-therestofthenumer-code

In your case it should read:

0176-yournumberhere-5959



I replaced the number after the prefix with the text for privacy reasons 😉

Bank:

HYPO Vereinsbank AG

BIC:

HYVEDEMMXXX

IBAN:

DE73 7002 0270 0005 7169 77





Viele Grüße,

Kurt

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