I have ordered the all-in-one from o2 for 79,- a month, on 16-09-2018 but ever since i received the simcards i only had problems with 02. the internet is either not working or working very poorly and the customer service just disconnects every time.
I spend more then 2 days trying the chat customer service because im deaf and everytime someone tells me to call some number or let someone else call or wait for college and then just disconnect.
my husband has called but after multiple times trying the answering machine which he dont understand very well because we both dont speak german and know nobody that speaks german we gave up.
we tried going to the store in Rhauderfehn and they just wont help us, they say you ordered it online so you have to cancel online. And the chat multiple times said go to the store.
i feel scammed by o2, it was very easy to create a new subscription, but after that there is no support at all.
can someone please help me get out of this o2 scam?
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The motivation to help you is not going to be very high if you refer to your contract as a scam.
What exactly is the problem with the mobile internet? Is the problem just at your address or in other locations as well? What is the postcode of the location you are having problems in? Maybe there is a fault in your area at the moment.
What exactly is the problem with the mobile internet? Is the problem just at your address or in other locations as well? What is the postcode of the location you are having problems in? Maybe there is a fault in your area at the moment.
hi, thanks. sorry, but i really feel o2 is taking a piss with me. i spend two full days not doing my normal work but just getting really frustrated with the o2 chat that just disconnect every time and is totally not reachable in the evenings or by email. then i goto the store and they just send me away saying i need to go online. that is not how customers should be treated.
ever since i got the internet it is a) very slow, max 7mb instead of the promised 225mb and in smalll letters 27mb/sec
and b) it just drops out for 5-15 minutes every hour or something then there is no internet at all.
the problem is at my address 26817 rhauderfehn im not somewhere else that much so i need it at home.
but i already have had it with o2, i think its really a shame that customerservice is so bad and i want to go to another provider. so honestly i could not care less if you can get the internet working again. i just want to end this
ever since i got the internet it is a) very slow, max 7mb instead of the promised 225mb and in smalll letters 27mb/sec
and b) it just drops out for 5-15 minutes every hour or something then there is no internet at all.
the problem is at my address 26817 rhauderfehn im not somewhere else that much so i need it at home.
but i already have had it with o2, i think its really a shame that customerservice is so bad and i want to go to another provider. so honestly i could not care less if you can get the internet working again. i just want to end this
Enter your postcode here: https://www.o2online.de/service/netz-verfuegbarkeit/netzabdeckung/
LTE (4G) is not available at your address so there is nothing for o2 to get working again.
Incidentally: Nowhere in your contract does it say that you are guaranteed 225 MBit/s. A mobile contract doesn't even guarantee a signal in a specific location. That is a theoretical maximum that can be reached with LTE.
You had 14 days to check availability at your location and cancel your contract (Widerrufsfrist).
LTE (4G) is not available at your address so there is nothing for o2 to get working again.
Incidentally: Nowhere in your contract does it say that you are guaranteed 225 MBit/s. A mobile contract doesn't even guarantee a signal in a specific location. That is a theoretical maximum that can be reached with LTE.
You had 14 days to check availability at your location and cancel your contract (Widerrufsfrist).
yes and i tried to cancel it but dont know if it is cancelled now. how can i cancel it??
someone please?? how to end o2 ?
Please check your mails for the contract. There is a point for withdrawal. There is described how the contract can be revoked. Alternatively, use the following link point "Widerrufsbelehrung" https://www.o2online.de/recht/agb-und-infos/
Hello irenestevens,
I think 7 MBit/s is still enough speed to stream HD videos, even when you only have 3G in your city. What about the DSL inside of your house? I have the same contract and just have good experiences with O2.
I think 7 MBit/s is still enough speed to stream HD videos, even when you only have 3G in your city. What about the DSL inside of your house? I have the same contract and just have good experiences with O2.
the dsl i have not received, again all they tell me ( a deaf person) is call some number....
i use the dsl from ewe, but that sucks. max 1,5mb/sec
and that is exactly the reason why i went to o2, to have better internet, but then it has too work... and if it is not working in the evening and there is no customerservice at all, instead i have to goto a forum and let other people that dont even work for o2 answer my qeustions. it it the most ridicoulous thing i ever have experienced
the big problem is not so much the speed, 7mb is still faster then 1,5mb. the big problem is that half the time it is not working at all and they dont give a shit about their customers
i use the dsl from ewe, but that sucks. max 1,5mb/sec
and that is exactly the reason why i went to o2, to have better internet, but then it has too work... and if it is not working in the evening and there is no customerservice at all, instead i have to goto a forum and let other people that dont even work for o2 answer my qeustions. it it the most ridicoulous thing i ever have experienced
the big problem is not so much the speed, 7mb is still faster then 1,5mb. the big problem is that half the time it is not working at all and they dont give a shit about their customers
the link does not do me any good either..
first off it says this: Im O2 Shop oder an unserer Hotline kannst du die Ware ebenfalls zur Retoure anmelden.
while i went to the shop and just got send away because i have not ordered in the shop but online.
and in the text it says that i should send a email to widerruf@cc.o2online.de
i did that but again no response...
i will send a letter next, but something already tells me that somehow they wont receive the letter
first off it says this: Im O2 Shop oder an unserer Hotline kannst du die Ware ebenfalls zur Retoure anmelden.
while i went to the shop and just got send away because i have not ordered in the shop but online.
and in the text it says that i should send a email to widerruf@cc.o2online.de
i did that but again no response...
i will send a letter next, but something already tells me that somehow they wont receive the letter
Hi @irenestevens ,
thanks for your patience.
Of course, we like to give our customers the best support possible.
Therefore, I checked if it is possible for you to withdraw from your contract. As you were informed by@bs0 and @Sandroschubert about the withdrawal procedure, we received your request to withdraw from your contract on 9th October 2018. Unfortunately, at that time the withdrawal period of 14 days was already over.
Therefore, we will cancel your contract after the duration of 24 months on 24th September 2020.
I regret that I do not have a better solution for you.
Together with this contract, you have the chance to order a DSL-contract. If you like to receive the activation of your DSL-contract for these 24 months, please contact our special DSL-hotline that you got together with the order of the contract "o2 my All in One".
I suppose that you expected another solution, but I hope I could help you with this information.
Loving greetings,
Tobias
thanks for your patience.
Of course, we like to give our customers the best support possible.
Therefore, I checked if it is possible for you to withdraw from your contract. As you were informed by
Therefore, we will cancel your contract after the duration of 24 months on 24th September 2020.
I regret that I do not have a better solution for you.
Together with this contract, you have the chance to order a DSL-contract. If you like to receive the activation of your DSL-contract for these 24 months, please contact our special DSL-hotline that you got together with the order of the contract "o2 my All in One".
I suppose that you expected another solution, but I hope I could help you with this information.
Loving greetings,
Tobias
as i have said and as everyone now can see:
o2 are a bunch of scammers
of course the 14 days are over when nobody responds
and again that asshole tells me to call a number while im deaf
please let this be a warning to everyone considering o2, it dont work and they will not help you. all they care about is money.
o2 are a bunch of scammers
of course the 14 days are over when nobody responds
and again that asshole tells me to call a number while im deaf
please let this be a warning to everyone considering o2, it dont work and they will not help you. all they care about is money.
Evidently you are just not going to (or don't want to) understand the situation. You entered into a contract for a service that you are being provided with but you expected something that isn't technically available at your location at the moment (4G Internet) and is as such not guaranteed on your contract. You had 14 days in which to cancel the contract - which doesn't require a phone call but a letter or an email - but left it too late. You can hardly blame anybody else for that. Your product includes a broadband connection which would be a good alternative for internet. Do you not want this as you are paying for it?
Your constant moaning that you feel you have been scammed is tiresome. You are entitled to your opinion but there is nothing in your texts here to evidence that this is the case. If you want to "warn" other people then you should warn them to cancel in time if they don't want to be bound by the contract.
Your constant moaning that you feel you have been scammed is tiresome. You are entitled to your opinion but there is nothing in your texts here to evidence that this is the case. If you want to "warn" other people then you should warn them to cancel in time if they don't want to be bound by the contract.
Hi @irenestevens ,
thanks for your message again.
We definitely did not want that you get the impression that we scam you. Sorry, but I did not know that you are deaf.
In this case, you also can write a letter explaining that you are deaf and therefore it is not possible to call. Please let us know in the letter that you would like to order the DSL-contract combined with your tarif "o2 my All-In One". Please include in the letter your mobile phone number and your address.
Thanks a lot for your cooperation.
If you have any questions, please feel free to write here in our English community. We look forward to your polite message.
Loving greetings,
Tobias
thanks for your message again.
We definitely did not want that you get the impression that we scam you. Sorry, but I did not know that you are deaf.
In this case, you also can write a letter explaining that you are deaf and therefore it is not possible to call. Please let us know in the letter that you would like to order the DSL-contract combined with your tarif "o2 my All-In One". Please include in the letter your mobile phone number and your address.
Thanks a lot for your cooperation.
If you have any questions, please feel free to write here in our English community. We look forward to your polite message.
Loving greetings,
Tobias
why would i want to order the dsl? more shit that dont work. just make the mobile work and dont hide behind stupid rules saying i need to respond withing 14 days when i did that but nobody responds back in time.
Hi @irenestevens ,
thanks for your reply.
As we already informed you by letter on 25th October 2018, your contract was activated on 24th September 2018.
We received your withdrawal letter on 17th October 2018, not earlier. At that time the withdrawal period of 14 days was not valid anymore.
Therefore, we only have the possibility to end your contract on 24th September 2020.
I understand that you expected a better solution, in this case we cannot decide differently.
Loving greetings,
Tobias
thanks for your reply.
As we already informed you by letter on 25th October 2018, your contract was activated on 24th September 2018.
We received your withdrawal letter on 17th October 2018, not earlier. At that time the withdrawal period of 14 days was not valid anymore.
Therefore, we only have the possibility to end your contract on 24th September 2020.
I understand that you expected a better solution, in this case we cannot decide differently.
Loving greetings,
Tobias
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