hello, my dsl and phone is not working. when I try to pick up the phone it says "bitte warten sie. die verbindung wird uberpruft" and when i try to login at 192.168.1.1 i cannot access the menu, it just says "bitte überprüfen sie die verkabelung ihrer o2 homebox". i tried connecting/reconnecting the cables as you suggested but they do not seem to work. i already got the complaint number but I cannot process it further as the hotline was in german. can you help?
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Hi kazarareta,
I see you've already spoken with my colleagues via Facebook. A trouble ticket has been created and you also already agreed an appointment with a technician for Friday.
Best,
Christian
I see you've already spoken with my colleagues via Facebook. A trouble ticket has been created and you also already agreed an appointment with a technician for Friday.
Best,
Christian
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