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Bill received 9 months after closing account!

  • August 4, 2017
  • 2 Antworten
  • 88 Aufrufe
carlh
Besucher:in
Hello,

I have received a bill from o2 DSL for July 2017, despite leaving Germany and closing my account at the end of last year. I have tried to contact o2 by phone and online chat but have had no luck.

Please could an o2 team member contact me to resolve this problem.

Many thanks,

Carl

2 Antworten

A
  • Anonymous
  • August 4, 2017
Perhaps they invoiced hardware that was not sent back. Could this be the case?

carlh
Besucher:in
  • carlh
  • Autor
  • Besucher:in
  • August 4, 2017
Hi Fuchs,

Sadly not, I have returned the hardware. o2 also billed me for it in the final invoice, which similarly to now, I was unable to dispute due to a lack of customer service support and ended up paying to a "debt collector" third party, hired by o2 when my time had run out.

Thanks for your quick response nonetheless.

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