Hi @petemckavanagh,



thanks for your message. I regret that it came to a slight misunderstanding in one of our shops.



But I like to help you to understand your contracts.



It is true that your phone and your tariff are charged seperately.



But please be aware of the fact that you got a discount of 10,50 € on your tariff. This means, instead of 29,99 € you only pay 19,49 €.



So together with your rate for your phone of 12,50 €, you pay altogether not more than 31,99 €.



I hope you now understand better that you are not charged wrongly.



For further information, you can check everything on our website under "Mein o2" or in our "Mein o2"-app.



I hope I could clarify the issue for you. For further information, please do not hesitate to contact us here in our English community.



Loving greetings,

Tobias

---

Thanks very much for your help - its great to get the info in English!!

---

Hi @petemckavanagh,



great, that I could help you.



You also got an e-mail-confirmation on 9th August 2018 concerning your tariff and your discount.



For any further questions, please feel free to contact us here in our English community. We all speak English here and are ready to help you.



Loving greetings,

Tobias

---

Hi @petemckavanagh,



I just wanted to ask if everything is clear now concerning your tariff and your phone?



I hope you understand now the charges for the tariff and for the phone?



If you have any further questions, please feel free to ask here in our English community.



Loving greetings,

Tobias

---

Yeah all good now and all thanks to you and this great english service!

---