Hi! I am receiving email requesting me for my payment of my last invoice (contract termination). However, I already paid my bill to a different bank account found on the website. How can I send my bank transfer confirmation?
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Hello @LuanaMB and welcome to the community! 
Which bank details did you use for your payment?
On which date you transferred the money?
As purpose you used your "Kundennummer"?
Greetings,
Katja
Which bank details did you use for your payment?
On which date you transferred the money?
As purpose you used your "Kundennummer"?
Greetings,
Katja
Transfer UST-ID: DE290735643
Made on 20.06.2019
Sent to:
Telefonica Germany GmbH + Co. OHG
DE87100700240840997100
DEUTDEDBBER
Reference text: Kd-Nr.:persönliche Daten entfernt , Rg-Nr.: persönliche Daten entfernt Ihre Tarifrechnung
Edit by o2_Bianca
Made on 20.06.2019
Sent to:
Telefonica Germany GmbH + Co. OHG
DE87100700240840997100
DEUTDEDBBER
Reference text: Kd-Nr.:persönliche Daten entfernt , Rg-Nr.: persönliche Daten entfernt Ihre Tarifrechnung
Edit by o2_Bianca
Dear @LuanaMB ,
this IBAN belongs not to Telefonica. I am sorry.
Please transfer the acive debt to:
Empfänger: Telefónica Germany GmbH & Co. OHG
Bank: HYPO Vereinsbank AG
IBAN: DE16 7002 0270 0005 7131 53
BIC: HYVEDEMMXXX
kind regards,
Andrea
this IBAN belongs not to Telefonica. I am sorry.
Please transfer the acive debt to:
Empfänger: Telefónica Germany GmbH & Co. OHG
Bank: HYPO Vereinsbank AG
IBAN: DE16 7002 0270 0005 7131 53
BIC: HYVEDEMMXXX
kind regards,
Andrea
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