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Already paid my bill but still receiving emails

  • June 20, 2019
  • 3 Antworten
  • 208 Aufrufe
L
Besucher:in
Hi! I am receiving email requesting me for my payment of my last invoice (contract termination). However, I already paid my bill to a different bank account found on the website. How can I send my bank transfer confirmation?

Lösung von o2_Andrea

Dear @LuanaMB ,

this IBAN belongs not to Telefonica. I am sorry.
Please transfer the acive debt to:
Empfänger: Telefónica Germany GmbH & Co. OHG
Bank: HYPO Vereinsbank AG
IBAN: DE16 7002 0270 0005 7131 53
BIC: HYVEDEMMXXX

kind regards,
Andrea

3 Antworten

o2_Katja
  • o2_KatjaModeratorin
  • Moderatorin
  • June 21, 2019
Hello @LuanaMB and welcome to the community! ☺️

Which bank details did you use for your payment?
On which date you transferred the money?
As purpose you used your "Kundennummer"?

Greetings,
Katja🌻
L
Besucher:in
  • LuanaMB
  • Autor
  • June 23, 2019
Transfer UST-ID: DE290735643
Made on 20.06.2019
Sent to:
Telefonica Germany GmbH + Co. OHG
DE87100700240840997100
DEUTDEDBBER

Reference text: Kd-Nr.:persönliche Daten entfernt , Rg-Nr.: persönliche Daten entfernt Ihre Tarifrechnung

Edit by o2_Bianca
o2_Andrea
  • o2_AndreaTeam
  • Team
  • Lösung
  • June 24, 2019
Dear @LuanaMB ,

this IBAN belongs not to Telefonica. I am sorry.
Please transfer the acive debt to:
Empfänger: Telefónica Germany GmbH & Co. OHG
Bank: HYPO Vereinsbank AG
IBAN: DE16 7002 0270 0005 7131 53
BIC: HYVEDEMMXXX

kind regards,
Andrea
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