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Hello.



I applied for Samsung Galaxy S10+ + 20GB tariff. But my application was not accepted.



After then 2 days ago I got a post. There were 2 Sim cards in it. And I got an e-mail regarding that in 14 days the sim cards will be automatically activated.



I do not want to use this sim cards and tariff. I want to cancel this sim cards.



How can I cancel it?



Best regards.

Adnan SAHIN
Hi adsahin01,



please send me your personal costumer number or you address and date of birth as a dm. Then we can cancel your cellphone tariff.



Regards,

Marc
Hello.

When I want to send you dm, such an error message is appearing:



Noch keine privaten Nachrichten mit diesem Benutzer vorhanden

Dieser Benutzer kann nur private Nachrichten von Benutzern empfangen, denen er/sie folgt.
Hello.



I applied for Samsung Galaxy S10+ + 20GB tariff. But my application was not accepted.



After then 2 days ago I got a post. There were 2 Sim cards in it. And I got an e-mail regarding that in 14 days the sim cards will be automatically activated.



I do not want to use this sim cards and tariff. I want to cancel this sim cards.



How can I cancel it?
Hi @adsahin01,



welcome to the o2 community!



I have sent you a direct message via our o2_support account regarding this matter.



Best regards,

Jan.
Hi @adsahin01,



I just checked our data system and your contract has been cancelled. ☑️

You've also been sent an email confirming this.



Best regards,

Jan.
Hello.

Thank you very much for your help.

Best regards.

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