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Hello!



I've bought, activated and charged 15 euros to a new sim card on 26th of February.

I was told by the shop staff that the promotion of free 150GB is available when you do that, however on my web account I only have 5 GB called "Überraschung 1 Monat gratis surfen" and basic "o2 my prepaid S" of 1,5GB.

How can I activate the 150GB package? Is there something more I should do?

Thanks for any help!
Hi @psordyl,



you can try activating it via the Mein o2 app in case the pack itself is not shown in the web version of Mein o2.



Best regards,

Jan.
Hi @o2_Jan,



unfortunately I don't have it available in the Mein o2 app either.



Best regards,

Piotr
Hi @psordyl,



I just saw that the 150 GB package has been added to your card by now, good to see this was solved.



Best regards,

Jan.
Hello,

I bought an o2 prepaid card but did not received the 150 gb gift.
Hi!

The sim card was bought and registered after February 5th?

You topped up your credit with a minimum of 15 Euro?

You have book one of theses packs: o2 my Prepaid Basic or o2 my Prepaid S or o2 my Prepaid M or o2 my Prepaid L?

The booking of one of these packages was confirmed? (You will see it in Mein o2 and you should get a confirmation by SMS too)

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