Frage

Stell doch hier deine Frage, auch gern auf English. Es gibt hier genügend, die helfen können.

Good! I need to cancel my house Internet and mobil service, since I'm leaving Germany. What do I need to do? It is urgent, I'm leaving soon.

Hi Skyclst,

 

I hope I can help you ☺️

 

If you're leaving Germany, we need a cancelation of your contract. Please tell us in this letter, when you will leave Germany. We also need your Mobile phone and customer number. And you have to sign the letter, otherwise we won't accept the cancelation.

So please send us this letter, my colleagues will give you any further information, if necessary.

 

greetings

 

Markus

Thank you a lot! ☺️ just one question more, what addresse I have to send the letter?

 

I have this one:

 

Telefónica O2 Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

 

Best regards!

This adress is correct.

 

Otherwise you can send us a fax. Please use this number:

 

01805 571 766.

 

greetings

 

Markus