Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Wrong invoice

  • September 4, 2015
  • 3 Antworten
  • 185 Aufrufe
Nayeem
Besucher:in
Hello, my o2 contract package is O2 blue select with kombi-verteil for 14,99 but company is charging 19,99 every month.

This is the case right from the starting month of contract.

O2 office centre guys are give excuse that you contract package is 14,99 .

Plz help me out with this problem.

Lösung von bs0

No, you have one contract for 19,99. If you had a second contract you would pay 14,99 because you would get a discount because of the "Kombivorteil" which is a bonus for having more than one contract. You cannot have the Kombivorteil with one contract, so it would appear that the invoice is correct.

      3 Antworten

      LMSMDK
      Legende
      Forum|alt.badge.img+26
      • LMSMDKLegende
      • Legende
      • September 4, 2015
      Hello,

      do you have another tariff from o2 or only Blue Select?

      If not, the price of 19,99 € for the o2 Blue Select per month is correct. The Kombivorteil you receive only if you use 2 contracts at once.

      Nur ein Kunde. Aber ich möchte dir gerne helfen so gut ich kann. :)
      Nayeem
      Besucher:in
      • Nayeem
      • Autor
      • Besucher:in
      • September 4, 2015
      Thanks for your reply.

      I have only one contract (o2 blue select) for 14,99.

      bs0
      Legende
      Forum|alt.badge.img+46
      • bs0Legende
      • Legende
      • Lösung
      • September 4, 2015
      No, you have one contract for 19,99. If you had a second contract you would pay 14,99 because you would get a discount because of the "Kombivorteil" which is a bonus for having more than one contract. You cannot have the Kombivorteil with one contract, so it would appear that the invoice is correct.

      In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
        Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
        © Telefónica Germany GmbH & Co. OHG Telefónica