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Saturn Daten Tarif Flex 1GB Cancellation

  • January 17, 2015
  • 2 Antworten
  • 177 Aufrufe
gnoktahan
Besucher:in
Dear o2 team,

I have bought a new data plan (Daten-Tarif Flex 1GB) with a new sim card from Saturn, Munich. I choosed this plan because it was written on that "contract free". However, each month 10€ charging my bank account. I do not want to renew my data plan automatically. I went to saturn and an o2 shop in the city center but I did not get any help about this issue. Could you please provide me a solution.

Sincerely

Lösung von o2_Julia

Dear gnoktahan,

 

I just checked your customer data. Your tariff does not have a minimum duration time, but does renew itself every month. This means if you wish to cancel/deactivate your contract in favour of a prepaid card you can do so via a written cancellation.

 

If you choose to cancel, please send your cancellation to:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

 

If you have any further questions, please do not hesitate to ask. We'll try our best to help you ☺️

 

Best regards,

Julia

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    2 Antworten

    llurme
    Besucher:in
    • llurme
    • Besucher:in
    • January 17, 2015
    Hi

     

    you have a postpaid contract... that menas, if you don't terminate the contract by yourself (it must be in written form), it will be extended automatically for one month... and you have to pay. 

     

     

    I would suggest to use a prepaid card. 

    o2_Julia
    • o2_JuliaTeam
    • Team
    • Lösung
    • January 18, 2015
    Dear gnoktahan,

     

    I just checked your customer data. Your tariff does not have a minimum duration time, but does renew itself every month. This means if you wish to cancel/deactivate your contract in favour of a prepaid card you can do so via a written cancellation.

     

    If you choose to cancel, please send your cancellation to:

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg

     

    If you have any further questions, please do not hesitate to ask. We'll try our best to help you ☺️

     

    Best regards,

    Julia

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