Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

My old pre-paid number still is activated?

  • November 5, 2018
  • 3 Antworten
  • 61 Aufrufe
Z
Besucher:in
Dear O2 team,

I just recently received an email referring to my old number (a pre-paid card ) suggesting a new Tarif and upgrades. I am surprised that I received this message as almost two years ago I changed my contract to a monthly one and with a new number (I requested a deactivation at the time)

Could you please assist me on this issue?

Kind regards

Lösung von Anonymous

Everything OK
The mail is related to the maintenance. :)
Just ignore it 😉

      3 Antworten

      A
      • Anonymous
      • November 5, 2018
      Hi!

      You have access to "Mein o2"?
      You can see there your tariff or do you remember it?
      The card is still active?

      From Saturday to Sunday there was maintenance and the mail could have been sent by mistake.
      Z
      Besucher:in
      • Zohi
      • Autor
      • Besucher:in
      • November 5, 2018
      Hi,

      Thank you for your response. I know the tarif for that card was: o2 Loop Smart.

      I received the email with my name and the name of Tarif.

      I have Mein O2, only can see my current mobile contract and DSL contract.

      So you are suggesting, this is only a bug?

      this is part of that email:
      Ihre gebuchten Packs

      Ihr Pack o2 Loop Smart kostet 9,99 €.
      Ihr Guthaben war nicht ausreichend. Wenn Sie bis zum 03.11.2020 aufladen, dann wird das Pack automatisch aktiviert. 😉

      Informationen gemäß Transparenzverordnung:

      😉 Sie können Ihr Widerrufsrecht innerhalb von 14 Tagen geltend machen.

      Die angegebenen Preise enthalten die gesetzliche Mehrwertsteuer
      in Höhe von 19 %.
      A
      • Anonymous
      • Lösung
      • November 5, 2018
      Everything OK
      The mail is related to the maintenance. :)
      Just ignore it 😉
        Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
        © Telefónica Germany GmbH & Co. OHG Telefónica