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Invoice

  • November 26, 2018
  • 22 Antworten
  • 326 Aufrufe
U
Besucher:in
My contract is finished and I gave you 3 month notice,
Why am I still getting a request for payment?
      Zu diesem Thema können keine neuen Antworten hinzugefügt werden. Du kannst gern ein eigenes Thema erstellen.

      22 Antworten

      o2_Tobias
      • o2_TobiasTeam
      • November 26, 2018
      Hi @User2610181123,

      thanks for your message.

      We already informed you that we need still the following documents from you:

      • a registration certificate of your place of residence in Germany
      • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)
      • your approval for us to charge you the all-inclusive basic fee for 3 months
      Please send these documents by fax to 01805 571 766* or to the following address:
      Telefónica Germany GmbH & Co. OHG
      Kundenbetreuung
      90345 Nürnberg

      As soon as we receive these documents from you, we will cancel your DSL-contract as soon as possible.

      At the moment, your contract will be cancelled on 17th January 2020.

      I hope I could help you with this information.

      Loving greetings,
      Tobias
      Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
      U
      Besucher:in
      • User2610181123
      • Autor
      • Besucher:in
      • November 26, 2018
      • a registration certificate of your place of residence in Germany
      WHAT IS THIS? WE ARE NOT GERMANY. WE LEFT GERMANY IN AUGUST 2018.

      CONTACT:


      WE INFORMED THE RATHAUS IN SCHWANDORF AS REQUIRED BY LAW
      PLEASE EXPLAIN YOURSELF
      ===================================================

      • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)
      WE LIVE IN SLOVAKIA. YOU CANNOT HAVE MY ADDRESS FOR SECURITY REASONS. YOU HAVE MY EMAIL ADDRESS AND TELEPHONE - THAT IS ENOUGH.
      =================================================
      • your approval for us to charge you the all-inclusive basic fee for 3 months
      WE GAVE YOU 3 MONTHS NOTICE. ALREADY. WE HAVE ALREADY PAID THE all-inclusive basic fee for 3 months IN FULL.

      [Edit: Personal data deleted - o2_Kurt]
      U
      Besucher:in
      • User2610181123
      • Autor
      • Besucher:in
      • November 26, 2018
      [Picture deleted - o2_Kurt]
      U
      Besucher:in
      • User2610181123
      • Autor
      • Besucher:in
      • November 26, 2018
      • a registration certificate of your place of residence in Germany
      • SEE ABMELDING AS IN PHOTO
      o2_Kurt
      Forum|alt.badge.img+40
      • o2_KurtModerator
      • Moderator
      • November 26, 2018
      • a registration certificate of your place of residence in Germany
      • SEE ABMELDING AS IN PHOTO

      Please stop posting personal data in a public forum. We´ll contact you asap, please be patient.

      Viele Grüße,
      Kurt
      Signatur :)
      U
      Besucher:in
      • User2610181123
      • Autor
      • Besucher:in
      • November 26, 2018
      I was told that this was a private forum. For an internet company who does not use email this is a very strange situation
      bs0
      Legende
      Forum|alt.badge.img+46
      • bs0Legende
      • Legende
      • November 26, 2018
      This is not a private forum and Community Support is quite normal - especially for internet companies, but it is obviously not a suitable platform to submit private information or documents.

      You have been informed what you need to provide to terminate your contract early:

      • a registration certificate of your place of residence in Germany
      • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)
      • your approval for us to charge you the all-inclusive basic fee for 3 months
      • a registration certificate of your place of residence in Germany
      WE INFORMED THE RATHAUS IN SCHWANDORF AS REQUIRED BY LAW

      You need to send the document to o2 so that they can see that you are no longer registered in Germany. Your legal requirement to deregister has nothing to do with this.

      • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)
      WE LIVE IN SLOVAKIA. YOU CANNOT HAVE MY ADDRESS FOR SECURITY REASONS. YOU HAVE MY EMAIL ADDRESS AND TELEPHONE - THAT IS ENOUGH.


      It is up to you whether you wish to provide this information. If you don't, then your contract will continue until the end of the agreed term (2020). Email address and telephone number are no proof that you live in Slovakia!

      • your approval for us to charge you the all-inclusive basic fee for 3 months
      WE GAVE YOU 3 MONTHS NOTICE. ALREADY. WE HAVE ALREADY PAID THE all-inclusive basic fee for 3 months IN FULL.


      As your contract has not yet been terminated you cannot have paid this amount yet.
      In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
        U
        Besucher:in
        • User2610181123
        • Autor
        • Besucher:in
        • November 27, 2018
        You received the modem. Correct?
        26 July 2018: DSL termination letter sent to:
        Dear Sir or Madam,
        As we are relocating our place of residence abroad, we hereby terminate the contractual relationship existing under the above mentioned customer and contract number on 31 August.
        Telefónica Germany GmbH & Co. OHG
        Kundenbetreuung
        90345 Nürnberg
        How do I send this information privately? Customer Number, Contract number
        Please confirm the receipt of this termination and the termination date of the contract in writing – in ENGLISH. No reply from you.
        U
        Besucher:in
        • User2610181123
        • Autor
        • Besucher:in
        • November 27, 2018
        a registration certificate of your place of residence in Germany
        WHAT IS THIS?
        ============================
        a notification of your new foreign domicile
        WHAT KIND OF PROOF?
        ==========================
        3 months for the all-inclusive basic fee
        WE HAVE ALREADY GIVEN NOTICE ON 26 JULY 2018
        WE ARE NOT PREPARED TO PAY YOU 3 MONTHS EXTRA
        bs0
        Legende
        Forum|alt.badge.img+46
        • bs0Legende
        • Legende
        • November 27, 2018
        a registration certificate of your place of residence in Germany
        WHAT IS THIS?

        When you deregistered at the town hall you will have received a document confirming that you are no longer resident in Germany. This needs to be sent to o2 at the address in Nuremberg.

        a notification of your new foreign domicile
        WHAT KIND OF PROOF?


        This can either be a regsitration of residence in Slovakia, a letter from your landlord, or some other document that proves you live in Slovakia.

        3 months for the all-inclusive basic fee
        WE HAVE ALREADY GIVEN NOTICE ON 26 JULY 2018
        WE ARE NOT PREPARED TO PAY YOU 3 MONTHS EXTRA

        You gave notice but didn't submit the required documents. As such you have not effectively terminated the contract yet. o2 might decide to waive the 3 months in your case, but that's a decsion for o2 to make once you have submitted the required documents. As of now your contract is still active.

        If you want to terminate the contract early, you need to submit the required documents. The sooner you do this the sooner your contract will be terminated.
        In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
        U
        Besucher:in
        • User2610181123
        • Autor
        • Besucher:in
        • November 27, 2018
        I wish to submit the information to you privately.
        "Please not in your thread your wish to be contacted seperately and my colleagues will do so.
        BG, Manga"
        ------
        We submitted our de-registration form to:
        Stadtverwaltung Schwandorf
        Einwohnermeldeamt
        Spitalgarten 1
        92421 Schwandorf

        We received email confirmation from them that they
        she received our form.
        They did not send us the form you require.

        =================================
        I wish to submit the information to you privately.
        "Please not in your thread your wish to be contacted seperately and my colleagues will do so.
        BG, Manga"
        U
        Besucher:in
        • User2610181123
        • Autor
        • Besucher:in
        • November 28, 2018
        How do I upload a Copy of abmelding privately? I do not see instructions in the forum and the people dont give me this answer.
        o2_Giulia
        • o2_GiuliaModeratorin
        • Moderatorin
        • November 29, 2018
        Hello User2610181123,

        you can not upload in a private message. The deregistration has to be sent to

        Telefónica Germany GmbH & Co. OHG
        Kundenbetreuung
        90345 Nürnberg

        Kind regards

        Giulia
        Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
          U
          Besucher:in
          • User2610181123
          • Autor
          • Besucher:in
          • November 29, 2018
          Will you pay for the fax or postage?
          Why should I pay, if you refuse to give an email address?
          bs0
          Legende
          Forum|alt.badge.img+46
          • bs0Legende
          • Legende
          • November 29, 2018
          YOU want something from o2 (early termination) therefore it is up to YOU to submit the documents and pay any costs involved in doing so. Nobody is refusing to give you an email address, the fact is that these documents have to be sent by post or fax. It is your choice whether you pay a small amount (probaby not even 1 Euro) for postage or continue to pay monthly for the contract you cannot use. I think it is obvious what the better option is and honestly don't understand why you are making things more difficult for yourself than they need to be.
          In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
            U
            Besucher:in
            • User2610181123
            • Autor
            • Besucher:in
            • November 29, 2018
            OK I shall post the Abmelding document I received from the Schwandorf Rathaus, which confirms I left Germany. I hope that settles the matter, as I am not sending any more money to O2.
            bs0
            Legende
            Forum|alt.badge.img+46
            • bs0Legende
            • Legende
            • November 29, 2018
            Don't forget you also need to send them proof of your new address abroad and your consent to be charged 3 months basic fee. It may be that this charge is waived if you have already paid for three months after you moved, but if you don't give your consent for this charge it might happen that o2 isn't able to process your request.
            In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
              U
              Besucher:in
              • User2610181123
              • Autor
              • Besucher:in
              • November 30, 2018
              letter will be posted from Slovakia which is proof.
              De-registration letter says the same. Enough proof!
              I dont give consent as I have already paid 3 months extra.
              You are legally obligated to give my contract in english, which was not given.
              Stop behaving like the mafia
              A
              • Anonymous
              • November 30, 2018
              Funny. :)

              Although you have been explained what you have to do you don't understand. I think you refuse to.

              You are legally obligated to give my contract in english, which was not given.
              No. You are totally wrong.

              It's very hard to take you seriously any longer.
                bs0
                Legende
                Forum|alt.badge.img+46
                • bs0Legende
                • Legende
                • November 30, 2018
                Can this thread be closed then? This discussion is clearly a complete waste of time. You obviously don't want to end your contract early if you refuse to follow the instructions and are now even inventing your own legal rules. You know what you have to do so either you do as requested or don't bother. It's your choice. EOD.
                In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
                  U
                  Besucher:in
                  • User2610181123
                  • Autor
                  • Besucher:in
                  • December 3, 2018
                  Do you work for O2?
                  Why are you so insulting?
                  I have had enough of your Nazi comments
                  o2_Kurt
                  Forum|alt.badge.img+40
                  • o2_KurtModerator
                  • Moderator
                  • December 3, 2018
                  Do you work for O2?
                  Why are you so insulting?
                  I have had enough of your Nazi comments

                  Hello there.

                  We don´t allow comments and accusations like yours
                  Your account ist now permanently banned and this topic closed.

                  Viele Grüße,
                  Kurt
                  Signatur :)
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