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I need my invoices from 0ctober 2017 - February 2018 please

  • September 7, 2018
  • 1 Antwort
  • 47 Aufrufe

Hi

Hope english is fine!

I will need a re-produciton of my 02 invoices of this account. (0176xxxxx414) from October 2017 - February 2018.

Also I have been paying for a 1 year now for a number I never used.
(after i cancelled my old number I had no idea about the other un-used numbers on my contract so i had to keep paying.
see below my conversation :

'' I checked again your account 60xxxxx545 for any cancellation letters. I only found a cancellation letter dated 10th May 2017 for the request to cancel the mobile phone number 49157xxxxx547. This number was deactivated on 10th September 2017. For the other 2 numbers 49176xxxxx252 and 49178xxxxx12 we did not yet receive any cancellation letter. If you like to end these contracts, please send us a cancellation letter to the following adress: Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg. Both numbers can end on 9th September 2018, if you send us a cancellation letter until 9th June 2018. I regret that obviously there was a misunderstanding when you called the last time concerning the cancellation request.

Anyway, this should now be cancelled finally! but i want to have my invoices from this unused account 49176xxxxx252 and 49178xxxxx12 please ?? how do i get that, i was never signed into that account ever.

Please help
Abbey

Edit: diverse Rufnummern anonymisiert

1 Antwort

bs0
Legende
Forum|alt.badge.img+46
  • Legende
  • September 7, 2018
Take more care with your personal data! You shouldn't post your telephone numbers in public!

Customer services can send you the invoices you need. They will cost 2 Euros per invoice or in any one year 14,99 for 8 - 12 invoices.