Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Kundigung abroad

  • February 12, 2020
  • 1 Antwort
  • 91 Aufrufe
Pedro Regadas
Besucher:in

Hello, by the end of January I have cancelled my contract and have sent the router back to the O2 hq and I’ve got the confirmation that the router was received. I didn’t got till today a confirmation that my contract is in fact canceled. I would like to know what is the status of this as I’m no longer in Germany and this was the reason for canceling the contract. Thank you

Lösung von blablup

Is it a 2-year contract with annual renewal or a Flex contract without minimum contract duration?

Flex contracts can easily be terminated with 4 weeks' notice to the end of the month. 

If you have opted for a fixed-term contract, it can normally only be terminated at the end of the agreed contract period. In case of moving abroad, early termination is possible with a notice period of 3 months to the end of a calendar month. The decisive factor is the date of the move according to the registration certificate. Please read what evidence is required for early termination:

https://hilfe.o2online.de/english-o2-community-43/how-to-do-a-cancellation-of-my-dsl-contract-due-to-moving-abroad-508314

 

    1 Antwort

    B
    Legende
    Forum|alt.badge.img+21
    • blablupLegende
    • Legende
    • Lösung
    • February 12, 2020

    Is it a 2-year contract with annual renewal or a Flex contract without minimum contract duration?

    Flex contracts can easily be terminated with 4 weeks' notice to the end of the month. 

    If you have opted for a fixed-term contract, it can normally only be terminated at the end of the agreed contract period. In case of moving abroad, early termination is possible with a notice period of 3 months to the end of a calendar month. The decisive factor is the date of the move according to the registration certificate. Please read what evidence is required for early termination:

    https://hilfe.o2online.de/english-o2-community-43/how-to-do-a-cancellation-of-my-dsl-contract-due-to-moving-abroad-508314

     

    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica