Skip to main content
Warum O2
Warenkorb
 Service
Hi O2 Team.



I had cancelled my DSL-contract since I have moved out of Germany from July 30th 2017. But still I am getting the bills for last 2 months. the amount is getting deducted automatically from bank account. 

I had sent the cancellation fax already ref number : 01805880088 with the neceassy proof documents.

Also I had sent the router back via Post.



Please refund the amount taken for last month.



KUNDENNUMMER: DE16277004

RUFNUMMER: 062143668332



Best regards

Ananth Antony



Hi @Fuchs , Kindly update on the status.



Kindly update as this issue is there for more than one month.



Hi Team,



Sorry, I am waiting for a week time now and there is no response.



Kindly reply at the earliest.



Also, let me know if i have the raise this post in different group.



Hi,



in germany all telkos can charge 3 months of your flat when you cancel the contract because of a move. 



When you cancel the contract in july then it will be canceld on 30.08.(last day of August.)



Did you recieve a cancellation letter? You can proof that by check your lasts bills. Maybe the bill from August was the last bill. 



Sorry for my bad english...



Hi @Muckilein79,



Thanks for the response.



Sorry, I did not received the cancellation letter yet.

I received a mail on 09.09.2017 with a subject line "Bereitstellung Ihrer Online-Rechnung (Kundennummer DE16277004 )" mentioning that the fee/amount will be charged on 16.09.2017 from my bank account and it got deducted as well.



Please confirm whether the cancellation mail is sent by the system.



Kindly update with your response.



Im a customer too...i cant say anything about your account.



You can only login into your o2 Account on the o2 website and check your last bills by yourself. 



The login data was written in your cancellation letter that didnt arrived you. Your only chance is the contact hotline or you sending a letter/Fax. ☹️



Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica