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Please deactivate Data automatic

vedpb
Rang
Dear Team 

Could you please deactivate Data snack and Data-automatik for me.

Thanks

6 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7
You can do this youirself in the customer portal "mein o2".

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
vedpb
Rang
I have tried but there is no option seen for above mentioned services. Could you please guide me?

o2_Jessica
Benutzerebene 7
Here you find it directly in your online portal:

Click

Kind regards,

Jessica ☺️

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
vedpb
Rang
Dear Jessica,

I can find data automatic under data tab but there is no option to deactivate all it says in deactivate automatic. 

Would request you to please deactivate the same! 

Thanks...

o2_Jessica
Benutzerebene 7
Ah okay, you have a prepaid sim card!

Prepaid customers can't do that by themselves, you're right.

I just now deactivated that for you. ☺️

Kind regards,

Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
vedpb
Rang
Dear Jessica,

Thanks a ton  

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