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Wrong iPhone

  • March 4, 2019
  • 4 Antworten
  • 157 Aufrufe
J
Besucher:in
Hi, I recently got a new contract and an iPhone XR. But I accidentally ordered the wrong color. I want it black instead of blue. Is there a way to change it before it arrives? I haven't even paid the deposit that I've been asked.

This is my order number: WSFC32074649

Lösung von o2_Tobias

Hi @juankebork,

thanks for your message.

As I still need to know some more details from you, I have just sent a private message from o2_Support to you.

Please reply to this private message.

Thanks a lot.

Loving greetings,
Tobias

4 Antworten

o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • March 5, 2019
Hi @juankebork,

thanks for your message.

As I still need to know some more details from you, I have just sent a private message from o2_Support to you.

Please reply to this private message.

Thanks a lot.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
J
Besucher:in
  • juankebork
  • Autor
  • Besucher:in
  • March 13, 2019
Hi, I got a new phone contract with a smartphone about a week ago. I got the smartphone but the SIM card never arrived. What should I do?

This is my order number: 60xxxxx557


Edit o2_Flo: Personal Data anonymized.


o2_Tobias
  • o2_TobiasTeam
  • March 14, 2019
Hi @juankebork,

thanks for your request concerning your sim-card.

I just have sent a new message from o2_Support to you.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias
  • o2_TobiasTeam
  • April 1, 2019
Hi @juankebork,

I just wanted to get to know if everything works fine with your sim-card now?

As I see you changed the sim-card on 20th March 2019.

I look forward to your reply.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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