Hello gandmanu,
if the connection does not work as intended you will find some helpful tips
here. If none of this helps I recommend to call the technical hotline (you will find the phone number under step two).
If you do not speak german at all I suggest to call with a friend of yours who does because we can not promise that you will reach an english speaking agent.
Regards,
Lars
Hallo,
the suggested tips are quite obvious and useless.
The connection is still not working. It is not a serious attitude that O2 does not take care of these problems.
Even worse there is not the English version of the 02 website.
At the moment I am paying for a service that does not work...
If you already opened a trouble ticket via the technical hotline then everything will be done to solve this issue as soon as possible. If there are news or any questions you will be informed via SMS.
I understand you right that you contacted the technical service already, don't I?
Regards,
Lars
Hello gandmanu,
did you manage to solve the problem meanwhile? If you need any further help, please let us know.
Kind regards,
Giulia
Hallo,
i did the check also with the 02 DLS app and it seems there is an error in the DSL connection wires. Now i am abroad for a buissness travel (untill Tuesday) and next Wednesday/Thusday a colleague of mine should help me to speak with the O2 assistance service.
I will update you...
Shöne Wockenende
Hello gandmanu,
thank you for the feedback. If you need any help we are pleased to assist you.
Kind regards,
Giulia
Hallo,
the Telekom technician came this morning and fixed the problem.
The wi-fi connection now works properly!
Kind regards
Hello there!
That´s great news!
Have a nice weekend!
Viele Grüße,
Kurt
