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Unable to change SSID or WPA2 Password


abana
Neuling
Hi,

I have the O2 homebox 6441 router. I tried to change the SSID of WLAN. Unfortunately I wasn't able to. I called up the customer service. They guided me step by step to change the SSID and password. But it did not happen. Then they told me that a technician will call me up and solve this. Today, I received an SMS saying my DSL line is working fine and I should check my end device. I don't think they understood the problem that I'm facing. The problem seems to be with the router. The internet works fine. But any changes i make to the router are not saved.

I am hoping for someone from O2 to solve this.

Thanks

Lösung von abana

Since I use Linux, I don't have IE. But, I was able to make changes with Firefox. That was simple! Thanks. I wonder why the customer service people couldn't suggest me this solution.

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3 Antworten

svx
Meister/In
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  • Meister/In
  • 2931 Antworten
  • 14. Mai 2016
Just try IE 😉


abana
Neuling
  • Autor
  • Neuling
  • 1 Antwort
  • Lösung
  • 14. Mai 2016
Since I use Linux, I don't have IE. But, I was able to make changes with Firefox. That was simple! Thanks. I wonder why the customer service people couldn't suggest me this solution.


svx
Meister/In
Forum|alt.badge.img
  • Meister/In
  • 2931 Antworten
  • 14. Mai 2016
Well you must have the touch... 😀

Unfortunately, finding a competent employee is always kind of a gamble.


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