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Hello, 



I would like to begin a procedure to transfer my O2 prepaid number to another carrier. I was told I need to ask o2 to "unblock" my number to allow this to happen and pay some fees. 



Would it be possible to get English support to begin this process?



Thank you so much



Hi @user124,



your new provider can send a request, i just set the release for your number. The release is valid until June, 20th.✅ Please make sure to charge  24,95 Euro to your credit, since this is the fee for the number-transfer. Otherwise the request will be automatically rejected.



Regards, Jelena



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones



Great, thanks Jelena! The provider sending the request, that is directly from the new provider to O2 , or do I need to do anything else?



thanks 



Nothing more needed ☺️ Just inform your new provider, that you would like to take your old number with you and they will start the process.



Regards, Jelena



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones



Great, thanks again!



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