for complains you must write a letter and send it to munich

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Thanks for your reply, but so far there is no any kind of information in English Language on the site to know what need to do exactly or thy address that I need to send for.

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You arre not able to find the adress?   OMG



look in impressum or google Telefonica or try to read a advertisement or look in AGB  or look under KOntakt in this forum or ... thousand ways to found the adress

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Hello Hadi,



the hotline and we are not the right contact persons. Shops are independant corporations and focus on sale.



You do not have a right of rescission when you've signed the contract by yourself.



I'm sorry, but when you want to change something about it you need to go back to that shop and talk with them about an ex gratia payment.



Kind regards,



Jessica

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Hi there and thanks for respond.



Let me take it in parts.



First do you think it's right to go back to the same shop witch is really so far as you left that city and went to other one, while that can be done also on phone or in any other shop around me.  Really for company and brand name as O2 the customer need to do all that ?



Now about if I have right of rescission or no, let me see it this way when O2 recruit some one I believe at less he need to be honest, as I don't speak German and he speak English so he lied on me first when he gives me 2'd sim caRd "small blue net package" witch I don't want it and he said it's for free and he tried to explain as am taking the S7 EDGE + XL Net package so the additional sim will be for free !!!



And then after that I paid first payment and he made the calculate for how much I will pay monthly in total 55€. And latter I found that he also lai on this as am pay more than that !!



I signed the contract coz I trust him I don't know German and the company don't offer the contract in English  and I said this is a big international company sure they worker are professional !!!



And I want tell you also that I called the company and after long phone call they toke my email I.Don't and promised to contact me to solve it and that the already open a complain about my case. But so far now 3 week and now one send any thing .



I wish if I can really end this contract as the problem here a trust issue more than just something wrong happen.

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And one more thing you said it's not right to contact here or hot line ! And the shop is far and tried to call him 4 times and always if I asked for some one speak English and they say no ? "This is funny"



SO PLEASE SOME ONE TELL ME WHERE IS THE RIGHT PLACE OR NUMBER THAT I CAN COMPLAIN !!!!

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Hi Jessica and Hadi, sorry for putting my thread here. I found it very difficult to put it in the o2 English Community general section. I don't know why. I am running out of time so please do help me or at least answer.



I am using o2 (with the Handyvertrag of iPhone 5s, o2 Blue All in L, that cost me 39,99 Euro per month). The contract supposed to end in 20th of October 2016. I checked my account in www.o2online.de on 12th September 2016 and it says so.



As I know that I am also leaving Germany around that time (October 2016), I need to cancel my contract. I have been told that I should have done it 3 months in advance, otherwise my contract will be renewed for another extra year.



I, in fact, have tried to send o2 a letter back in May 2016, but I didn't get any answer. Then I was leaving Germany for my research and forgot about it. Now I am coming back for the finalization of my study and I remember that I still have this issue.



I asked a guy in o2 shop in Dresden, and he told me that since I am leaving the country, I only need to pay 3 months contract as the penalty. Is it true? I just can not afford if my contract has automatically be extended for one year, and I have to pay the rest of the months in advance.



I have also tried to do an online cancellation, but when I tried to call to the o2 number to make a confirmation, no one answer.



I have sent again my letter, abmeldebestätigung, passport and my flight ticket, this time via fax to o2 office ONE WEEK AGO (someone in o2 shop in Pragerstrasse, Dresden helped me). Until now I haven't received any confirmation from o2. And But I really want to be prepared of how much money I should eventually pay. Can I, be exempted from any penalty because I have tried to cancel my contract before but I didn't get any answer (and also now I haven't got any answer). I am leaving the country soon, please help me.



Thanks!

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Hi there mate,



Sure you can post your problem as well, but I think it will take like 2 weeks or even more until some one will answer back lol .



As am still waiting

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We all have to follow some rules here in the company​ (wrong word) Community.



These are about courtesy and respect. We moderators in this forum are here to help. Keep that in mind when you write your texts. Still I understand your problem, but I work in the customer care, and I have rules and operating instructions that I have to follow. We always give our best to help the customers wherever we can.



So, everything that I can say is, that, when you make a contract in the shop, and you sign it by yourself, what matters is what is mentioned in these documents. So, do you still have them?



If yes tell me, and you can send it to us in a private message and we'll check them.



Kind regards,



Jessica

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And arahmi,



I already answered you here: https:// about your cancellation.



Please stay in one thread with your issue. Feel free to have a discussion about a topic everywhere, but with your own issue- stay in one thread. Otherwise it gets unclear for me or my colleagues.



Thank you in advance!



Kind regards,



Jessi

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Hi Jessica



Hope you doing fine, am try to send you a msg on inbox but its not working can you please send me to inbox so I can reply



Regards

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Hello Hadi,



we follow you now with our account @o2_Support‌, so you're unlocked now for sending private messages.



I explain to you how it works:



- click on your own Username on top of the page, right corner. In that new window you open "Mein Stream und Aktivitäten"

- in that new window click on "Mein Stream"

- there you have to click on "Nachricht senden" (sending message)



https://



- put in o2_Support as the addressee und right next to the "Absenden" (sending) button you find the icon to attach a picture.

Kind regards,



Jessica

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Hello Jessica



Hope you are doing fine,



I made this step a week ago and so far didnt get any reply back ?? Can you check it please.



and I mention that can't add the photo on the msg box I dont know why !



Thanks

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Hello Hadi,



I haven't been working the last week. Today is my first day again.



The private messages will be worked on within the next days. The oldest are always the first ones that get a reply.



Did you already try another internet browser for attaching a picture?



What problem or what error do you have while trying to do so?



Kind regards,



Jessica

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