Dear O2 team,



I'm writing you this message as urgently  need your help with my O2 contract termination.



I have a contract with O2  for mobile services  (Mob # 017682445287 and plus 2 additional numbers for my kids)  as I stayed in Germany  for 20 months  as a student.



On March 22, 2016 I have left the country back to my motherland Tajikistan due to accomplishment  my studies.



Getting prepared  to leave Germany, starting from January 2016 I have tried to terminate the contract and contacted the O2 team for this. I have been told that I have to send my termination letter  only together with the Abmeldung from Stadt Bochum before my departure.   As this Abmeldung from the city Bochum  is possible not earlier  than 2 weeks before departure,  I have checked out on March 17, 2016 and  sent both these documents by fax to O2 customsservice on March 17 th or 18th of March 2016 (can't remember the exact date).



I left the country on March 22, 2016 and was not able to check the confirmation of  termination of my contract.  Until now I cant get   confirmation of the termination of the contract from O2.



On 5th of April I have payed a bill for March.  This week I have got a bill for April 2016 which means that my contract has not been terminated yet, or there is a systemic mistake and I have got a bill for April by mistake.



The copies of my abmeldung and Kundigung brief  sent by fax earlier are enclosed to my message.



Now staying in Tajikistan it is extremely difficult for me to reach O 2 custom service department  to sort out the issue.



I hope very much to get assistance in termination of my contract



I am looking forward to hearing from you



Gulshod



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