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Hello all,



I am still receiving emails and SMS for legitimate myself as person under 28.

I have done it few times with my passport and it looks fine, but then again received email or SMS.

I have 5 days more to finish this, is there any other way of doing this e.g. in O2 shop or something, because I want to use benefits of young people tariff.



Thanks,

Dino.
Hi @JackMic,



thanks for your message.



In order to transmit your young people certification please use this link: https://www.o2online.de/service/vertrag-tarif/fuer-junge-leute/ Please click on the point "Nachweis hochladen" and follow the instruction. I hope you cope with the German language.



Please note that the upload needs to have one of the following formats: pdf, doc, docx, png or jpg. The volume of the document needs to be not more than 5 MB.



I hope I could help you.



Loving greetings,

Tobias
Hi @JackMic,



until now, we did not receive a certification for the young people benefits.



Do you still have any questions?



I am happy to help you.



Loving greetings,

Tobias
Hi @o2_Tobias,



I did it like 10 times and every time it said it was successful, maybe something is wrong with your system or whatever.

I can send you a screenshot.



Best,

Dino.
Hi @JackMic,



thanks for your reply.



I regret that it does not function.



Please send the document to the following address:



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



Thanks a lot.



Loving greetings,

Tobias
Hi @o2_Tobias,



Thanks, I will do it.

I have a new problem new, maybe also should create a new question, but yeah...



In order to get my device, I was asked to pay deposit of cca 160€ and I was told that few first payments should be taken from this "deposit".

Today I received notification from my bank that some amount was collected from my account for the monthly rate.

I bought my device and took the tariff one month ago, what happened to that "deposit" in the meantime.

The contract price and one time payment were something like 40€, so its impossible that I don't have any deposit there.

Hi @JackMic,



thanks for your request.



I am happy to explain to you the issue concerning the prepayment for your device "Huawei Mate 20 pro".



Please be aware of the fact that your tariff is charged seperately from your device.



I suppose that you received a payment information concerning your tariff.



I confirm that we received the amount of 167,00 € on 8th December 2018. Until now, we did not charge you for the device.



I hope you understand your payments better now.



Loving greetings,

Tobias
Hi @o2_Tobias,



Thanks for the explanation, it should be clear now.



Best,

Dino.
Hi @JackMic,



Great.



I am happy that I could be of help to you.



Have a nice day.



Loving greetings,

Tobias

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