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Hello,



A week ago I entered my card details on the app. Since then I was trying to delete my details and I couldn't. Today I saw a charge of 15! Euro and I did not make any transaction. Can someone tell me what charge is this? It says "Telefonica Germany G".
Hi!



You mean, you have entered your bank details?



Please check the following page and your settings: https://www.o2online.de/ecare-prepaid/automatische-aufladung







Red box: If my balance is less than _(euro)_, then charge _(euro)_ from my bank account.

Green box: Top up my credit with _(euro)_ on every _(date)_ from my bank account.

Blue box: Fees for packs and flatrates should be deducted from my bank account, if the prepaid credit is insufficient.
Thank you for your reply,

I want to delete the bank details but I cannot find the link. Does it exist or I need to contact someone?
Only the customer service can delete the entry of the bank account.

Or a moderator (marked with an o2_ in front of the name) here in the forum can also delete it. Wait for the help of a moderator.



You will receive an answer as soon as possible.
Thank you I 'll be waiting
Hi Stil7,



welcome to our Community! 🙂



I deleted the bank information in your prepaid account 😉



Kind regards, Jelena
Hi @Stil7,



thanks for your patience. My colleague @o2_Jelena already deleted your bank details.



I would like to inform you now about the reasons for the charge of 14,99 €.



As I can see, you ordered the pack "o2 my Prepaid M" on 12th October 2018.



You can cancel the pack on 9th November 2018. If you like, I can order the cancellation of the pack for you.



Just give me a hint.



I look forward to your reply.



Loving greetings,

Tobias
Hi @Stil7,



as I did not yet receive an answer from you, is everything okay with your pack "o2 my Prepaid M" now?



If you have any question, please do not hesitate to contact us here in the English community.



Loving greetings,

Tobias
Hello,



Everything is ok now thank you. Can you please remove me from the pack?
Hi @Stil7,



thanks for your message.



I cancelled your pack "o2 my Prepaid M" to the 10th November 2018.



If you have any other question, please feel free to contact us here in the English community.



Loving greetings,

Tobias
Hi @Stil7,



I just wanted to ask you if everything is fine now for you.



On 10th November the prepaid-pack was deactivated for you.



If you have any further questions, please feel free to contact our English community.



Loving greetings,

Tobias

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