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I am an english speaker, after paying for a fresh 5gb of data. I keep getting texts asking for certain numbers of a recharge pin I never got. The payment definitely went through and on my o2 page I can see I have the data but my phone does not have any service and I keep getting asked for the recharge pin. Also the video chat page is not working for me.



Thanks
Hello @9191 and welcome to the o2 community! :)



Everything looks fine for me, the pack is active.



When you dont have any service:

-please restart your phone

-reset your network settings



Does ist work now?



Greetings🌷,

Katja
Hey Katja



I have done this few times. It seems like I'm just not getting my recharge pin.



Thanks

Max
Hello @9191,



it looks like it works again 🙂.



Best Regards



Stefefn

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