Two possible errors:





a) You have given incorrect information when ordering the card. Your Name and your birthday must the same as in your passport. Did you swap your first name and name when ordering the card?



b) Did you try to register by Post-Ident? Then it could be that different information (name, date of birth) was determined.



Call the o2 registration hotline (0800-5522266). The hotline can check your given informations at order again. If necessary, the card can only be reset once and then the registration can be repeated again with a new Post-Ident Form.



Actually, you could also go to an o2 shop and buy a starter pack. The pack costs 10 euros and has 10 euros starting balance. The card will also be registered in the shop.



edit: Hotline number added

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Hi @jxhem,



thanks for your message. @TBCMagic already gave you some information about the identification of your prepaid-card.



Please be aware of the fact that we need to check your identity before you can use your card.



Did you already go through the post- or video-identification process? Please get further information here in English: www.o2.de/freischalten



I hope I could help you with this information.



Loving greetings,

Tobias

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Hi @jxhem,



Did you manage to activate your prepaid-card?



I look forward to your reply.



Loving greetings,

Tobias

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Hi tobias. I have not received my prepaid card yet and am not able to go through the activation process without the number on the simcard.



Best,

Jetmir

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Hi @jxhem,



thanks for your message.



Oh, that´s strange that you did not yet receive the ordered sim-card.



It is already more than a month ago.



Did you already check if your address is correct?



Please make sure that your name is also mentioned on your postbox.



If you have checked these details, please contact me again here in the English community. Then I will send the sim-card again to you.



Loving greetings,

Tobias

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Hi Tobias,



I actually changed address since it was a temporary flat from my company for the first month. But the relocation company that manages it forwards our mail to our office. Where can I update the address to the new one because I cannot find the option in the website? And don't want to write it here on the forum.



Best,

Jetmir

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Hi @jxhem,



thanks for your message.



I have sent a private message from o2_Support.



Please reply to this private message and please mention in your answer as greeting also my name.



Thanks a lot.



Loving greetings,

Tobias

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Hi @jxhem,



is everything fine now with your prepaid-card?



I look forward to your reply.



Loving greetings,

Tobias

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