Dear O2, 



1. Problem with Mobile plan



     There is a message inform me that I activated the international call service (1.99 Euros per month), but I actually don't need it. I would like you to cancel it for me.



2. Problem with the contract



According to my first month Rechnung which is cost me 58.04 Euro. I think there are some mistakes about it and I would like you to clarify and change it to be right as soon as possible.



I applied for the deal that I have to pay 37.49 Euros per month in the first year and 47.49 Euros per month for the second year eattached document no.2].



According to that deal I should get the 3 discounts by the following:



1)  Aktions-Rabatt bei Abschluss Handy mit Tarif (24 Monate x 5 €) 24 Monate   -5,00  €



            2) Junge Leute Vorteil (24 Monate x 5 €) 24 Monate   -5,00  € 



            3) Vorteil für Dich: zusätzlich 12 Monate x 10 € Rabatt 12 Monate  -10,00  € (This discount still not appears too!)



But now there is only the discount for > 5 Euros Aktions-Rabatt bei Abschluss Handy] and o 5 Euros Junge Leute Vorteil] in my online account. So, it makes me to pay more 10 Euros cbecause the discount no. 3) did not activate/ it’s missing] for the first month. It costs more than I chose for my plan at the first place.



I do not understand why it happens like this. It makes me so confused about my contract. It causes me a problem and distrust to the company because of this uncertainty. My contract is not like the deal that I applied, and there is no one informs me about any changes before. I am not comfortable with this situation at all. Please correct this problem and inform me about the progress as soon as possible. Thank you in advance.



*** I attached example picture of the email that I order with that deal. And I also send the details with printed evidences to the company by post. What should I do next to fix this problem?



Regards,



(Kundennummer: 6035560617 /Mobile number: 0176205*****)