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Prepaid top-up

  • January 28, 2019
  • 3 Antworten
  • 169 Aufrufe
P
Besucher:in
Hallo! I have an O2 prepaid number which expires on 17th February 2019. I am not in Germany right now but will be there in June, so I want to extend the it by doing a top-up. I tried the Express Aufladung option, but it did not work with PayPal or two of my (non German) Credit Cards. I have used these cards in Germany, both online as well as in person, so I'm wondering if I'm doing anything wrong. What is the minimum amount I need to top-up to extend the validity by 6 months? Do non German cards work?

The error message I get when I try to do the express top-up is not very specific (Leider konnte Ihre Aufladung nicht durchgeführt werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal.)

Lösung von o2_Andrea

dear p31416,

I would recommend you to send the money by bank transfer. I am not sure, if we accept foreign credit cards. For 6 month you need to pay a minimum of 1 cent to your account to keep your prepaid card running.
Here you can find the exact explaination how to send money with a bank account (here it is not relevant if it is a german bank account or a foreign one): Aufladung per Banküberweisung

kind regards,
Andrea

    3 Antworten

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • January 28, 2019
    dear p31416,

    I would recommend you to send the money by bank transfer. I am not sure, if we accept foreign credit cards. For 6 month you need to pay a minimum of 1 cent to your account to keep your prepaid card running.
    Here you can find the exact explaination how to send money with a bank account (here it is not relevant if it is a german bank account or a foreign one): Aufladung per Banküberweisung

    kind regards,
    Andrea
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    o2_Jessica
    P
    P
    Besucher:in
    • p31416
    • Autor
    • Besucher:in
    • February 8, 2019
    Dear Andrea,

    Apologies for the delayed reply. I could not attend to this task as I was travelling. Thank you for the instructions. I followed the bank transfer instructions and extended the validity of my pre-paid account.

    Kind regards,
    Pai
    o2_Jessica
    o2_Jessica
    • o2_JessicaTeam
    • Team
    • February 9, 2019
    Dear @p31416,

    thank you for your feedback! 🙂
    I am very happy that everything worked now for you.

    If you have any further questions you can always contact us here in the o2-Community!

    Best regards and have a great weekend,
    Jessi 😄
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