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Porting Number

  • June 28, 2019
  • 1 Antwort
  • 186 Aufrufe
O
Besucher:in
Hi,

I can't see the option to allow my number to be ported.

Can you release my number? I've loaded my balance to cover the charge.

Thanks!

Lösung von o2_Jan

Hi @ol21,

I can see that the porting order for your prepaid number has been cleared, you can now ask your new provider to import your number from your o2 prepaid account.
Please make sure that all your customer data at your new provider exactly matches your current data at o2 (even if there has been some updated data like a new address in the meantime) to ensure the transfer will work.

Best regards,
Jan.

    1 Antwort

    o2_Jan
    • o2_JanTeam
    • Lösung
    • July 2, 2019
    Hi @ol21,

    I can see that the porting order for your prepaid number has been cleared, you can now ask your new provider to import your number from your o2 prepaid account.
    Please make sure that all your customer data at your new provider exactly matches your current data at o2 (even if there has been some updated data like a new address in the meantime) to ensure the transfer will work.

    Best regards,
    Jan.
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