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Paying since february for DSL with NO Internet ACCESS

W
Neuling
I have been paying for DSL Internet to o2 since February 2019 and have had no accesss whatsoever.

I ma using a Fritzbox 7490, which shows a blinking power light and also no internet. This means that the DSL does not exist. I have performed factory resets, I have tried all possible solutions and I am paying monthly to o2 for internet which is not possible.

I have been in contact with o2 since February with no one assisting me to resolve this.

    3 Antworten

    Joe Doe
    Star
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    • Joe DoeStar
    • Star
    • 12557 Antworten
    • 18. Juni 2019
    @why1982 You have now 4 months this problems? To long time. Did you have ever call the O2 DSL technical hotline and have make a ticket, because you don’t have a (V)DSL sync. Hotline number is 0800 52 51 37 8
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    W
    Neuling
    • why1982
    • Autor
    • Neuling
    • 2 Antworten
    • 20. Juni 2019
    No one at o2 has helped me adequately. I need a technician to come and fix this but o2 are unresponsive.
    o2_Jan
    • o2_JanTeam
    • 3264 Antworten
    • 20. Juni 2019
    Hi @why1982,

    I can see that you have contacted us yesterday already, and my colleagues have noted and forwarded the issues regarding your dsl connection to our technical department. I hope it all can be resolved soon.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    Joe Doe
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    • Joe Doe
      Joe Doe

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