Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

O2 Free-M Entertainment pack

  • February 11, 2019
  • 4 Antworten
  • 590 Aufrufe
N
Besucher:in
Hi,
I have made a contract on 29.01.2019 and in my first invoice there is an additional 39 eur entertainment pack cost that i didnt want to get and nobody informed me about this additional cost when i signed. Additionally i am not using this service. I want to cancel the package and refund the amount.

Best Regards,

Lösung von o2_Micha

Hi @nohut ,

please have a look at the second page of the invoice. There you will find the billing details.
Direct obove the entertainment package, you will see the "Anschlussgebühr", this is a one time connection fee at the beginning of a contract.

The entertainment will be deactivated on february the 28th, untill this date you will be able to use it.


I hope i was able to help you. If there are any questions left, i will be here.

Regard Michael

    4 Antworten

    o2_Micha
    • o2_MichaTeam
    • Team
    • February 12, 2019
    Hello @nohut ,

    welcome in our community.

    In the confirmation of the contract ending with a -312, the entertainment package is included.

    But do not worry, the first month is free of charge because of a special discount. The entertainmend package will end after this first month (on the 28th).

    If there are any questions left, fell free. You are welcome.

    Regards Michael
    #bleibgesund
    N
    Besucher:in
    • nohut
    • Autor
    • Besucher:in
    • February 12, 2019
    Hello @o2_Micha;
    But in my first month invoice already there is an 39 eur amount reflected. So if it is free how can i get it back?
    o2_Micha
    • o2_MichaTeam
    • Team
    • Lösung
    • February 12, 2019
    Hi @nohut ,

    please have a look at the second page of the invoice. There you will find the billing details.
    Direct obove the entertainment package, you will see the "Anschlussgebühr", this is a one time connection fee at the beginning of a contract.

    The entertainment will be deactivated on february the 28th, untill this date you will be able to use it.


    I hope i was able to help you. If there are any questions left, i will be here.

    Regard Michael
    #bleibgesund
    o2_Micha
    • o2_MichaTeam
    • Team
    • February 19, 2019
    Hi @nohut

    i haven´t received any new message. Hopefully everything is all right.

    If you have any further requests, feel welcome.

    regards
    Michael
    #bleibgesund
    andante
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica