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Hi there,



Since I already moved to a new flat and I dont need O2 wifi anymore. I would like to cancel my contract now (asap). My contract is until 06.11.2019. How can I cancel the contract? Will I be charged for any fine? Should I send the cancellation letter by post, also the wifi router? If yes, could you provide me the format? Thank you very much.





Pamela
Hi @pamelachen,



thanks for your message.



I regret that you like to cancel your DSL-contract. May I ask you for the reason for that decision?



If you like to cancel your DSL-contract, please send us a cancellation letter to the following address:



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



If you need to return your router, please check that here: http://g.o2.de/GAF and follow the instructions under the button "Rücksendeauftrag". Unfortunately, the instructions are all in German. I hope you cope with the language.



Loving greetings,

Tobias
Hi @pamelachen,



is everything clarified now with the termination of your DSL-contract?



For further questions, do not hesitate to contact us here in our English community.



Loving greetings,

Tobias

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