Hi @sallytlmt,



I can see the porting order for your prepaid phone number has been cleared already.

This means you can now contact your new provider and ask them to import your o2 phone number.



Please make sure that all your customer data at your new provider exactly matches your current data at o2 (even if there has been some updated data like a new address in the meantime) to ensure the transfer will work.



Also, please make sure to keep the phone charged with at least 24.95 EUR, as this is the sum you will be charged for once the transfer has been successful.



Best regards,

Jan.

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