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Not able to find out password and user name

  • August 8, 2018
  • 1 Antwort
  • 58 Aufrufe
L
Besucher:in
Hallo,

I haven´t used „Mein o2“ for DSL already for a long time (2-3 years) and now I need it, because my connection to internet doesn´t work. Unfortunately I can´t inform any support, because I can´t remember neither my user name nor my password. Also lendlinenumber (Festnetznummer) I dont´t know.

And I don´t have any document or contract to find it there.

The only think I know is my customer number DE15040758, which I got from the statement of my banking acccount. Could you please help me to find a solution?

Thanks a lot
Lenka

    1 Antwort

    o2_Nicolas
    • o2_NicolasModerator
    • Moderator
    • August 9, 2018
    Hi Lenka,
    if there is a problem with your DSL connection I'll have to ask you to contact the incident management hotline. The number is 08005251378.

    Unfortunately we can't help you with that from here, I'm sorry.

    Regards
    o2_Nicolas
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