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In 2016 I started an internet contract with O2 on a temporary apartment that I was living in. When I moved out, I sent a letter to transfer the ownership of the contract to the person that moved in.

When she moved out, she tried to cancel this contract but she found out that it was still under my name. The only thing that was transferred to her name was the direct debit account.

Then I sent a letter to cancel this contract, but one year after, I still receive emails with the internet bills. I try to login and recover the unpaid bills but I have no access to the online profile. To be able to access that, I'm offered to have the PKK number sent to my address, but I no longer live there anymore.

How can I access the open bills so I can pay for everything and close my account once and for all?

I already went to the o2 shop but they have no access to this system. And there's no english support by phone.

Please help me!!!!!!!!!!!



Thank you so much!



My customer number is: xxxxxxxxx2



Edit o2 Jelena customer data removed
Hi Gabriela S.,



can you send me your name, date of birth an the last address from germany as a private message? Then I will try to help you.



Regards,

Marc
I sent you my info via private message! Thank you!
Hi Gabriela,



I'm glad that we can fixed your case.



Best Regards,

Marc
Hello Marc.

The problem is not solved. You sent me the wrong invoices. I just sent you a private message. Please check it out.

Thank you so much.



Best,

Gabriela
Hi @Gabriela S.,



since o2_Marc is currently not working in our department, could you send your details (name, date of birth an the last German address) via private message to @o2_Support instead? That way, we can take a look into the matter and take care of your request.



Thanks and

best regards,

Jan.
Hello Jan! Will do that. Thank you so much.

Best,

Gabriela

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