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hello, the charge to the debit card was rejected for not having funds and now there is a negative balance, if I pay this balance is zero? or the balance is in my favor, because I have blocked the use of the SIM card, plus an incredible charge for not having funds, from the bank and from o2, I have to pay it directly to o2? or putting money in my bank account, it's really confusing how o2 handle things.



Dear gusnu,



 I can assure you, that you have a positive balance. Before, you had a negative balance for one day (31.05), but it was quickly refilled on the 02.06., since you topped it up with 20,00€.



So everything is fine. ☺️



If you have any further questions, feel free to ask.



Kind regards,

Ubbine



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