Hello,
I need to cancel both my mobile phone contract with o2 and the iphone 7plus contract, with which I am paying monthly a fixed amount for its purchase. Could you please attach/send me the formulaires as well as the information regarding additional documentation needed for these two cancellations?
Thank you.
Kind regards
egcasco
Seite 1 / 1
Hello egcasco,
if you want to cancel your contract because of moving abroad you need to fill out the following form, and attach as well the deregistration form of your place of residence here in Germany, the new registration form of your place of residence abroad or a confirmation of your company, as well as a letter of agreement that o2 is allowed to charge 3 monthly basic fees as a replacement.
This is the form:
https://static2.o9.de/blob/12985654/v=3/Binary/contract-cancellation-moving-abroad-download.pdf
Keep in mind that the whole process can take some time. So, leave your bank account open at least 2 months longer when you leave Germany.
For the phone you need to use another form, therefore you can apply to pay the whzole rest amount for the phone at once, so that it's yours then. That form we only have in German. Here it is:
https://static2.o9.de/blob/13128780/v=4/Binary/my-handy-vorzeitige-abbezahlung-kaufvertrag.pdf
If you have any questions with it, or need any help, just contact us.
Kind regards,
Jessica
if you want to cancel your contract because of moving abroad you need to fill out the following form, and attach as well the deregistration form of your place of residence here in Germany, the new registration form of your place of residence abroad or a confirmation of your company, as well as a letter of agreement that o2 is allowed to charge 3 monthly basic fees as a replacement.
This is the form:
https://static2.o9.de/blob/12985654/v=3/Binary/contract-cancellation-moving-abroad-download.pdf
Keep in mind that the whole process can take some time. So, leave your bank account open at least 2 months longer when you leave Germany.
For the phone you need to use another form, therefore you can apply to pay the whzole rest amount for the phone at once, so that it's yours then. That form we only have in German. Here it is:
https://static2.o9.de/blob/13128780/v=4/Binary/my-handy-vorzeitige-abbezahlung-kaufvertrag.pdf
If you have any questions with it, or need any help, just contact us.
Kind regards,
Jessica
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