Hi @Archie0407,



thanks for your message.



I just checked your data. Everything is fine.



I see an order for the tariff "o2 Free M" and the device "Huawei P20 pro twilight".



The activation of your tariff can take a few days. Please have some patience.



A cancellation has not been done. Sorry for the confusion.



Loving greetings,

Tobias

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Thank you for your answer. I see in my account that the instalment is added for device without contract. There is no mention of contract device with sim card. Now I see €25 instalment plan added when it should be €34. Please check fin the device is sent without the card. And if yes please let me know how we can make it with contract with O2 M card. Please let me know if you need more information.

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Hi @Archie0407,



thanks for your reply.



Please do not worry. You will soon receive a sim-card for your tariff "o2 Free M", normally within 5 days. If you receive the sim-card, please activate it with this link: www.o2online.de/service/sim-karte/bestellen-aktivieren/ Please click on the button SIM-Karte aktivieren



Please note that your device and your tariff will be charged seperately. The monthly rate for your device is correct.



Your tariff will include a discount.



I hope I could clarify everything for you.



Loving greetings,

Tobias

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Hi @Archie0407,



I just wanted to ask if everything is okay with the activation of your sim-card for your new tariff "o2 Free M"?



If you still have further questions, please feel free to contact us here in our English community.



Loving greetings,

Tobias

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