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My order number is: WSFC32842048



I have placed this order on 14.04.2019. I have received the SIM card but my Mobile phone has not been delivered.

Also I did not receive any mail regarding the phone. Could you please advise when will I receive my Mobile Phone?

When I track my order I can see below:









Auftragsnummer:

WSFC32842048

Auftragsdatum:

14.04.2019

Auftragsstatus:

in Auslieferung

Ihre Bestellung:



Prescanned SIM Dummy (Non-UDP)

POSTPAID SIM WL EKL

VERTRAG MOBILE

BEILAGE AGB POSTPAID

BEGLEITSCHREIBEN ONLINE CUSTOMER SERVICE

BEGLEITSCHREIBEN WIDERRUF EKL

BEGLEITSCHREIBEN EKL LIEF-DOKUMENTE ONL
Hello @Biseler,



you have received an e-mail (14.04.2019) from us about the order status.



Best regards



Steffen
Hello,



Thanks for the repy. I have checked my inbox and seen mentioned mail.

When I google translate it I can understand my request is rejected. But my SIM cart is sent anyway.



What is the reason for rejection?

Just a new SIM card is useless for me. Is there anything you can do to complete my order or cancel my SIM card as well?
Hello @Biseler,



If the order has been rejected, unfortunately I can not see what the reason was. You will receive information about the rejection based on an automated individual decision via the following address:



Telefónica Germany GmbH & Co. OHG

Auskunftsstelle

90345 Nürnberg



If you have signed an additional mobile contract and you do not need it without the Smartphone, you must send a "Widerruf" so that the contract can be canceled.



Best regards



Steffen

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