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Hello,



few weeks ago I did a subscription to O2 Free M Flex (sim card for my ipad). During the registration at the shop, I also subscribed and signed SEPA mandate with my bank coordinates to pay automatically the invoices.



On July 3rd, I received from o2 team a confirmation mail that the invoice was going to be withdraw from my bank account.



However, on July 13th, I received an new email from telefonica.de intimidating to pay the bill in 3 working days.



I would like to know:



- is the automatic payment not working via SEPA?

- should I pay manually the invoice?



Thank you for the support,



best regards,



Luca 



Hello Luca,



I would be glad to help, but first I require some information in order to access your data and confirm you identity. ☺️

Please check your direct message mailbox.



Kind regards,



Ubbine



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones



Ps.: In order to prevent any debt related problems, I advice you to pay the invoice manually until we fully understand the issue. ☺️



Have a nice day.



Dear Ubbine,

I wrote you a private message, but I did not get an answer yet. In addition, I received a new request to pay the new invoice (I payed the old one manually). I would like to solve this issue because it's becoming quite annoying.



Thank you very much,

Best, Luca
Hi @ltonin,



give us another try :-)

I send you a private message for your personal data.



Regards,



Emanuel

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