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Dear O2,

since I moved out of Germany, I sent the contract cancellation form to you, for my 2 mobile numbers and for my DSL, together with ALL DOCUMENTATION REQUIRED from you. I requested to close the contracts on the 30 of April. I received an email from you regarding the 2 mobile numbers, where it was written that the termination was accepted and there is some money to pay, I replied to this email giving to you the authorization to pick up the money directly from my account, so far the numbers are deactivated, but you dindn't pick up any money, should I transfer this amount to you???

Furthermore, concerning the DSL, I didn't receive any confirmaton of the termination, only an email with a contract modification, why???? what are you doing????

I also returned back the modem sucessfully!!!!!

Please clarify me the status of my kundigung for both mobile numbers and for the DSL and please be clear and tell me what I have to do.



This miscomunication from your side is really bad, I moved out of your country and you should help me and all the others in my situation, it is already not easy to move and think about evrything, please try to make our life easier, even because I have done all what you requested.



Regards
@o2_Larissa

@o2_Lars

I have seen on the same topic you answer to everyone, WHY you are not answering to me???
@o2_Lars @o2_Larissa

the o2 miscommunication is going on, please reply promptly, otherwise I have to contact my german loyer and I have to block you to pick up money from my account.
Hallo @Marco79Y,

please excuse the late answer. Since this is a customer and not a support forum it sometimes may take some time until we can have a look into a thread.

I had a look into this for you, your mobile contract has already been deactivated, the billing for the three month time period should already have reached you by now.

Regarding the cancelation of the DSL contract I informed our DSL departement to have a deeper look into this and to cancel this contract as soon as possible, please excuse the delay.

Regards,

Lars
Hi @o2_Lars, yesterday I received an email notification for a new rechnung for my deactivated mobile numbers, 41,64 euro from 10.05 to 17.07. I had a look into "my O2" and there is anything about that.

I tought everything was payed and fine, what is this rechnung about?



Please let me know ASAP



Best Regards
Hi @Marco79Y,



thanks for your feedback, the situation is as follows:



Your mobile contract was successfully cancelled in May 2019. ☑️



The bill you received is about your dsl contract: that one was in the middle of a technological change and therefore is in the process of being deactivated.

That is why you received this bill because technically, the contract is still running at the moment.



However, you would have been charged a regular three-months-fee for the early cancellation of your dsl contract in May anyway:

So if you pay this bill you received a few days ago (the 41 EUR), the final bill you get when the contract is terminated will consist of those three months "in advance", but it will also be reduced by the amount you payed for this bill.



You can still register online at o2.de with your landline number of your dsl contract in order to look up the respective bills.



I hope this clears things up.

Best regards,

Jan.
OK,



very clear



Thanks a lot

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