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left germany - december 2018!

  • March 27, 2019
  • 9 Antworten
  • 242 Aufrufe
M
Besucher:in
Hi,
I left Germany in december 2018. I sent all the required documents by post - following the contract cancellation moving abroad pdf - and I had no news. Can you please verify and give me a feedback?
Best,
Silvana

Lösung von o2_Jan

Hi @maio-02,

that is indeed the correct address to send the documents to.
Regarding the certificate: While I think it could be helpful if it was in English or even German, I totally understand that a translation may be difficult to obtain, so if this is the case the original Italian version should be okay as well, I guess.

Best regards,
Jan.

    9 Antworten

    M
    Besucher:in
    • maio-02
    • Autor
    • Besucher:in
    • March 27, 2019
    ---
    o2_Flo
    • o2_FloTeam
    • Team
    • March 28, 2019
    hello @maio-02,
    is your question about DSL or a mobil contract?

    Greetings,
    Flo
    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
    M
    Besucher:in
    • maio-02
    • Autor
    • Besucher:in
    • March 28, 2019
    Hi @o2_Flo

    it is a mobile contract.

    Thanks

    Best,
    Silvana
    M
    Besucher:in
    • maio-02
    • Autor
    • Besucher:in
    • April 2, 2019
    Any feedback??
    o2_Jan
    • o2_JanTeam
    • April 2, 2019
    Hi @maio-02,

    I'm afraid there is no info regarding the cancellation of your contracts.
    As of now, your contracts will run until February next year.

    Which address did you sent the documents to?

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    M
    Besucher:in
    • maio-02
    • Autor
    • Besucher:in
    • April 4, 2019
    Hi @o2_Jan ,

    I sent all the documents via post to the following address last December:

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg

    Is it correct?

    Anyway I can send again all the documents.

    About the 'registration certificate of your present place of residence' you need, mine is in Italian, is it ok or you need a translation? In English or German?

    Please let me know

    Thanks.

    Best,
    Silvana
    o2_Jan
    • o2_JanTeam
    • Lösung
    • April 4, 2019
    Hi @maio-02,

    that is indeed the correct address to send the documents to.
    Regarding the certificate: While I think it could be helpful if it was in English or even German, I totally understand that a translation may be difficult to obtain, so if this is the case the original Italian version should be okay as well, I guess.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    M
    Besucher:in
    • maio-02
    • Autor
    • Besucher:in
    • April 4, 2019
    Hi @o2_Jan ,

    is it better to send a fax? Can you give me a number?
    I just wanna be sure you receive all the documents.

    About the certificate, I can provide you a translation, of course, it is difficult to obtain so I can do it by myself.

    Please let me know.

    Thanks.

    Best,
    Silvana
      o2_Jan
      • o2_JanTeam
      • April 6, 2019
      Hi @maio-02,

      I have sent you a direct message from our o2_support account with further information.

      Best regards,
      Jan.
      Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
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