Is it possible to combine pre-paid and post-paid account under one Mein O2 Account?

Forum|Forum|7 years ago
November 12, 2018
28 Antworten
1008 Aufrufe

Bigfork
Besucher:in

I have a post-paid account I'm using for business and one pre-paid account I am working on porting a Vodafone number over to (different thread). Can I combine these into one Mein02 account so I can see manage all these accounts with one login? I ask because I plan to bring in another post-paid account and 1-2 addition pre-paid accounts. It would be great to manage them with one login and not have ~5 logins to manage the ~5 accounts.

Thanks,
Tony

Lösung von o2_Tobias

Hi @Bigfork,

thanks for your request.

Unfortunately, it is not possible to combine the prepaid-cards and the postpaid-cards under one customer account.

But you will not need 5 log-ins. You can combine the postpaid-tariffs under one account. Just make sure that all postpaid-cards are listed under one customer number. You will then have the benefit of a "Kombivorteil".

If you like, I can help you with the postpaid-card.

I look forward to receive further details from you.

Loving greetings,
Tobias

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Bigfork
Autor
Besucher:in
Forum|Forum|7 years ago
January 6, 2019

Hi Tobias,
One small issue I could use your help on. The Wi-Fi calling is not enabled on the new SIM card (number ending in 6070). The phone is cabable of wifi-calling with O2 as I use it with the other SIM card and the setting on the phone has Wi-Fi calling set to on. I remember from last time I needed to call O2 to have them activate it on their end for some reason. Could you look into this?

As for the contract offer above, thank you, but no thanks. I prefer to keep that contract month-to-month as it is my work phone and if I change jobs I don't want to be tied to a 2-year contract.

Best regards,
Bigfork

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Bigfork
Autor
Besucher:in
Forum|Forum|7 years ago
January 7, 2019

I solved my own problem :)

The issue with the WiFi calling is that it only works on one SIM card if you have multicards for one telephone number. I have multicards for both numbers and mixed them up. I swaped the SIM card for the other of the same number and now WiFi calling works. The other phone I use the SIM cards in doesn't have wifi calling capability anyway so it doesn't matter that it only works for one SIM per number.

FYI, the hotline weren't able to figure that out. They thought everything should work and didn't consider the multicard issue.

BR
Tony