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Hi,



I went to purchase an Iphone X (256GB) at O2 Shop Alexanderplatz. After entering my bank account details in the system, the lady at the shop said that O2 has rejected the application. 



However, now I have received an email with the contract pdf with details of iphone (IMEI number) and Auftragsnummer. 



This is worrying me now. Will I get charged for the contract even though I never got the phone? Whom should I contact in this regard?



Thanks,



Rahul



Hello rahulj51,



I can not check anything in your data because you are not logged in with a phone number here.



Can you please put contract number in your profile and tell me here when you did so, so that I can check if there is something?



When you've been doing this in an o2 Shop, that shop is also your contact person. 



Kind regards,



Jessica ☺️



Thanks for responding, Jessica. 



I don't know how to put the contract number in my profile but here it is - EPOS02013261050883.



Thanks,



Rahul



Hi Rahul,



thanks a lot! I found your details and can confrim, that the order was cancelled due to the rejection. I am very sorry for that.



Best wishes



Ilona



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