Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

internet not working

  • January 25, 2017
  • 3 Antworten
  • 99 Aufrufe
sumanth
Besucher:in
my o2 router not working, showing red info light

Zugangs pin not working and asking me to contact customer service

Lösung von Jogi

Hi,

there is maybe a technical problem, so at first reset the router to factory-mode (press the reset-button > 10 seconds) and test it again, for this use booth ways, Einrichtungsassistent also using a connected phone.

If this not helpfull you need help by the technical support, phone for free 0800-5251378 (german speaking menu), or LiveChat (here o2 DSL | Flatrates für zuhause von o2  at the right side).

If you get no german speaking friend it maybe a little bit diffecult to get suppport because not all are speaking english

Greetz

    MariaMostrich

    3 Antworten

    Jogi
    Legende
    • Jogi
    • Lösung
    • January 26, 2017
    Hi,

    there is maybe a technical problem, so at first reset the router to factory-mode (press the reset-button > 10 seconds) and test it again, for this use booth ways, Einrichtungsassistent also using a connected phone.

    If this not helpfull you need help by the technical support, phone for free 0800-5251378 (german speaking menu), or LiveChat (here o2 DSL | Flatrates für zuhause von o2  at the right side).

    If you get no german speaking friend it maybe a little bit diffecult to get suppport because not all are speaking english

    Greetz

    Een schiet mutt ikk
    MariaMostrich
    sumanth
    Besucher:in
    • sumanth
    • Autor
    • Besucher:in
    • January 26, 2017
    Thanks,

    However, I tried the stuff you told. 

    where can I reconfirm my Zugangs pin, whether it is right or not?

    Weather going to O2 shop works?

    cheers

    Jogi
    Legende
    • Jogi
    • January 26, 2017
    Hi,

    for this a o2 shop is no possible way, only they speak english and can connect for you the hotline.

    If you want to confirm if  youre PIN right or not the only way is to connect o2 by hotline or livechat, maybe you can wait here for a english spekaing moderator who maybe can help you

    Greetz

    Een schiet mutt ikk
    MariaMostrich
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica